Privacy Notice

About this notice

This notice explains how Love by Koko handles personal information through the website, customer accounts and purchased readings. Contact hello@lovebykoko.com for privacy requests.

Information and purposes

We use account and sign-in details to authenticate you and maintain your account. We store the names or nicknames, optional photos, relationship details, journal writing, questions and feedback you choose to save so we can provide your practice and readings. We use order, payment-reference and delivery records to fulfil purchases, manage subscriptions, process refunds and retain receipts. Payment card details are handled by the payment provider rather than entered into your journal or reading.

Technical and security records help protect accounts, prevent misuse and diagnose service failures. Optional reminders, email preferences and phone opt-ins are used for the choices you make. Text messaging is currently off; collecting an opted-in number does not verify ownership or turn on messaging. Optional measurement uses the consent controls presented on the site. Refusing optional marketing or measurement does not prevent use of your paid reading.

Under applicable data-protection rules, we rely on contract necessity for requested account and purchase services, legitimate interests for proportionate security and support, legal obligations for required records, and consent where required for optional communications, measurement or particular processing. You may withdraw optional consent without affecting earlier lawful processing.

Providers and sharing

We use providers for hosting, secure storage, authentication, payment processing, message delivery, preparation of requested readings and feedback, support, and backup. They receive information needed for those functions. Payment, sign-in and other independent providers may also have their own notices. We do not publish private journals, reading questions, uploaded photos or recordings in articles or public marketing. We do not sell personal information.

Information may be processed outside the country where you live. Where a transfer is restricted by applicable law, an appropriate lawful transfer mechanism and safeguards must apply. Contact us for information about providers and international transfers.

Retention and deletion

Reading access lasts 30 full days after successful availability; the expiry date is displayed and downloads are available during that period. Order receipts are retained separately. Expiry of access is distinct from deletion of stored files or backups. Account and saved practice information is retained while needed to provide the account, until deletion is requested or it is otherwise no longer needed, subject to legal, security and dispute requirements. Optional communications preferences are kept to honor your choices. Backup and provider copies may expire on separate schedules.

You can manage saved people and account information through the controls provided. Deleting a person does not automatically delete purchased order receipts. Contact us for access, correction, deletion, portability, objection or restriction requests where applicable. We may need to verify your identity and explain any lawful exception. You can withdraw optional communication choices and complain to the relevant data-protection regulator.

Security and age restriction

Keep sensitive information to what is necessary for the service. We use safeguards appropriate to the information, but cannot promise absolute security. Use of the site and its services by anyone under 18 is prohibited.